TERMS OF SERVICE

Chaplin Performance, LLC

Effective Date: July 10, 2025

1. AGREEMENT BETWEEN YOU AND CHAPLIN PERFORMANCE, LLC

This is a legally binding agreement (“Agreement”) between you (“you” or “the user”) and Chaplin Performance, LLC, a Massachusetts limited liability company, with a mailing address at 27 Jackson Street, Apt 339, Lowell, MA 01852 (“we,” “us,” or “our”).

By accessing or using our websites—including but not limited to https://chaplinperformance.com, https://chaplin-performance.teachable.com, and any related sites—(collectively, the “Site”), purchasing, enrolling in, or participating in any of our programs (including Movement Foundations, The New Neck Protocol, Total Body Restoration, Beyond Biomechanics, or any other online or in-person services), or by accessing our content on platforms like Instagram, YouTube, or Facebook, you agree to be bound by these Terms of Service, our Privacy Policy, Waiver of Liability, Disclaimers, and any other policies incorporated herein (collectively, the “Terms of Service”).

If you do not agree to these Terms, do not use our Site, services, or programs.

2. NOT HEALTHCARE ADVICE — EDUCATIONAL PURPOSE ONLY

Chaplin Performance, LLC, including its owners, directors, employees, contractors, and agents, provides educational, informational, and wellness-related services only. Although Dr. Greg Chaplin holds professional healthcare credentials (PT, DPT, CSCS), neither Chaplin Performance, LLC nor Greg Chaplin acts as your healthcare provider in this context.

No diagnosis or treatment: We do not provide medical advice, diagnosis, evaluation, treatment, prescriptions, or cure for any medical condition.
No patient-provider relationship: Your participation in Our Programs or use of the Site does not create a physical therapist-patient relationship or any other provider-patient relationship.
Educational only: All content is for general educational and informational purposes. Participation is entirely voluntary.

If you have or suspect you may have a medical condition or injury, consult with your physician or qualified healthcare provider. Stop immediately if you feel faint, dizzy, or experience pain.

3. ASSUMPTION OF RISK & WAIVER OF LIABILITY

By using our Site or participating in Our Programs, you:

Confirm you are at least 18 years old (or are the parent or legal guardian consenting on behalf of a minor).
Understand that any exercise or movement activity inherently involves risk, including but not limited to muscle strains, falls, or cardiovascular incidents.
Voluntarily assume all such risks.
Release and forever discharge Chaplin Performance, LLC and its owners, directors, officers, employees, contractors, and agents from any and all liability, claims, demands, or causes of action arising out of your participation—except for claims resulting from gross negligence.
Agree that this waiver is governed by Massachusetts law and will remain enforceable even if part is deemed invalid.

4. INDEMNIFICATION

You agree to indemnify and hold harmless Chaplin Performance, LLC, its owners, members, officers, directors, employees, contractors, and agents from any claims, losses, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of your use of our Site, your participation in Our Programs, or your breach of these Terms.

5. CONSENT TO COMMUNICATIONS & USE OF LIKENESS

By submitting your information, enrolling in Our Programs, purchasing from us, or engaging with our content, you expressly consent to receive emails, text messages, or other communications from Chaplin Performance, LLC, including marketing and educational materials.

You also grant Chaplin Performance, LLC the right to use your submitted testimonials, photos, progress images, skeletal drawings, or similar materials for marketing or educational purposes. We reserve the right to moderate or remove any content you post in our community forums or social media groups.

6. INTELLECTUAL PROPERTY & LIMITED LICENSE

All content on our Site and within Our Programs—including text, images, graphics, videos, exercise protocols, diagrams, and downloadable resources—is protected by U.S. and international copyright, trademark, and intellectual property laws. It is the property of Chaplin Performance, LLC or its licensors.

Personal use only: You may view, download, or print materials for your own personal, non-commercial use.
No reproduction or resale: You may not copy, modify, distribute, publish, transmit, display, create derivative works from, sell, or exploit any content without express written consent.
Unauthorized use will be prosecuted to the fullest extent permitted by law.

7. THIRD PARTY LINKS & PRODUCTS

Our Site may include links to third-party websites or references to products and services not controlled by Chaplin Performance, LLC. These are provided for convenience only. We do not endorse or assume responsibility for their content or practices. You access such sites at your own risk and under their separate terms.

8. ACCOUNTS, PASSWORDS & SECURITY

When you create an account for accessing Movement Foundations, The New Neck Protocol, Beyond Biomechanics, or other member content, you agree to:

Provide accurate, current information.
Keep your password secure and confidential.
Accept full responsibility for activities that occur under your account.

We will never email you requesting your password.

9. PAYMENTS, SUBSCRIPTIONS & REFUND POLICY

Right to Cancel

You may cancel any purchase within three business days for a full refund.

Program-Specific Refunds

Breathwork Breakthrough & Beyond Biomechanics: 30-day money-back guarantee.
Total Body Restoration & Applied Biomechanics Mentorships: 365-day conditional guarantee, requiring documented participation (logins, completed modules).
Movement Foundations & The New Neck Protocol: No refunds beyond the 3-day statutory window unless otherwise stated on the sales page.

Coaching & Payment Plans

Custom one-on-one coaching services are non-refundable outside the statutory window. Payment plans must be completed. If payments are missed, the entire remaining balance becomes immediately due.

Subscriptions

Subscriptions (such as Beyond Biomechanics Community) renew automatically until canceled. Cancel prior to the next billing cycle to avoid charges. No refunds are given for partial billing periods.

10. TERMINATION OF ACCESS

We may suspend or terminate your access to our Site or Our Programs at any time and for any reason, including violation of these Terms. You remain responsible for all payments incurred up to the termination date.

11. DISPUTE RESOLUTION & GOVERNING LAW

These Terms are governed by the laws of Massachusetts. Any disputes will:

First attempt to be resolved by mediation, costs shared equally.
If unresolved, be litigated exclusively in the state or federal courts in Middlesex County, Massachusetts.
Be brought on an individual basis (not as a class action).

12. ENTIRE AGREEMENT & SEVERABILITY

These Terms, together with our Privacy Policy and any additional agreements or disclaimers posted on the Site, constitute the entire agreement between you and Chaplin Performance, LLC. If any provision is found unenforceable, the remaining provisions remain in full force.

PRIVACY POLICY

Chaplin Performance, LLC — Effective July 10, 2025

WHAT WE COLLECT

By using https://chaplinperformance.com, related program platforms (including teachable sites), or participating in Our Programs (Movement Foundations, The New Neck Protocol, Total Body Restoration, Beyond Biomechanics), you consent to our collection and use of:

Personally Identifiable Information (PII): Such as your name, email, and other data you voluntarily provide.
Aggregate Information: Non-identifying details such as IP address, browser type, and usage data.

HOW WE USE INFORMATION

We use your information to:

Provide and improve services.
Send educational or marketing communications.
Respond to inquiries and support requests.
Enforce our Terms or comply with legal obligations.

COOKIES & TRACKING

We may use cookies to personalize content, analyze traffic, and store preferences. You can disable cookies in your browser, but this may limit Site functionality.

DATA SECURITY & YOUR RIGHTS

We use reasonable safeguards to protect your data, but due to the inherent nature of the Internet, we cannot guarantee absolute security.

Massachusetts residents: See your rights under 201 CMR 17.
EU residents: You have GDPR rights. Contact [email protected] to access or delete data or with concerns. You may also lodge a complaint with your local data authority.

CONTACT

For privacy or data concerns, email [email protected]. For other inquiries, email [email protected].