Privacy Policy

Last updated on July 10, 2025

From time to time, Chaplin Performance, LLC (“we,” “our,” or “us”) will collect, use, and disclose your information, including personal information. We recognize that your privacy is important. This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our website (the “Site”) and our programs, including but not limited to Movement Foundations, the New Neck Protocol, and any other programs offered in-person, through our Site, emails, or social media accounts (collectively, “Our Programs”).

When you use our Site or Our Programs, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. You also acknowledge that this Privacy Policy is designed to be read in connection with our Site’s Terms of Use and that by accessing or using the Site or Our Programs, you agree to be bound by the Terms of Use and this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by updating any privacy information on this page. Your continued use of the Site and Our Programs after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy, and (b) agreement to abide and be bound by that Privacy Policy.

If you have any questions about this Privacy Policy, please contact Greg Chaplin at [email protected].

Types of Information We Collect

We may collect two types of information about our users:

Personally Identifiable Information (“PII”)
Aggregate Information

Personally Identifiable Information (“PII”)

This refers to information that lets us know the specifics of who you are. Examples include your first and last name and email address. You may also voluntarily provide other PII by contacting us via email or by posting publicly viewable comments on the Site. You agree that we may collect any PII voluntarily supplied by you, whether or not we have specifically requested it. You must not submit any PII relating to a third party unless you have permission to do so.

Aggregate Information

This refers to information that does not by itself identify a specific individual. We gather certain information based upon where you visit on our Site and what other sites may have directed you to us. This can include the URL of the website you came from, which URL you go to after visiting our Site, what browser you are using, and your IP address.

How We Collect and Use Information

We do not collect any PII about you unless you voluntarily provide it. However, you may be required to provide certain PII when you elect to use certain services on the Site.

We primarily use your PII to provide information and service offerings to you, including Movement Foundations, the New Neck Protocol, and other educational or coaching services. We may also use PII to:

Enhance the operation of our Site
Improve our marketing efforts
Statistically analyze Site use
Improve our offerings and customize the Site’s content and layout
Enforce our agreements, including our Terms of Use and this Privacy Policy
Deliver requested services or respond to your inquiries

We may also collect Aggregate Information such as IP addresses to help diagnose problems with our servers and administer the Site.

If your browser emits “do not track” signals or uses mechanisms to prevent the collection of data, we honor these signals.

We strive to ensure your data is:

Accurate and up to date based on the information you provide
Secured to the best of our ability
Used only as described in this Privacy Policy
Retained until you withdraw your consent or request we stop, unless legally required to keep it
Limited to the minimum needed to provide our services

How We Use Cookies

We may use cookies on your computer to collect certain aggregate data and customize your experience. Cookies are small text files that uniquely identify your browser. Cookies may store information such as your IP address, browser type, server location, and preferences.

We use cookies to:

Monitor aggregate Site usage metrics
Store and remember passwords (if you choose)
Store account and advertising preferences
Personalize services offered to you

Most browsers are set up to accept cookies by default. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of the Site may not function properly if you disable cookies.

Release of Information

We may provide some services through contractual arrangements with affiliates, service providers, partners, and other third parties (“Service Partners”). We and our Service Partners may need to use some of your PII to perform tasks or deliver services. For example, we may use Service Partners to help deliver newsletters, analyze Site usage, or process comments.

We select Service Partners who adopt strong privacy policies. However, their use of your PII is governed by their own privacy policies.

Other than our Service Partners, we do not allow outside parties to collect PII or Aggregate Information about you when using our Site.

We may also be required by law enforcement or judicial authorities to provide PII. We comply with court orders, subpoenas, and cooperate with investigations. We also reserve the right to report any activities we believe are unlawful.

Updating and Correcting Your Information

You may change your PII at any time by contacting us at [email protected]. Please include your name and email. You can also request to delete your account. We will complete your request within three business days. Note: some technical support records or backups may not be fully deleted.

Your Massachusetts Privacy Rights

See a full description of Massachusetts privacy laws here:

201 CMR 17 Standards

Your GDPR Rights (EU Residents)

We strive to comply with the General Data Protection Regulation (GDPR). EU residents have the right to ask questions about their data, request corrections or deletion, and lodge complaints with the EU Commission if dissatisfied. Contact [email protected] for questions or requests.

Your Choices on Information Use

We may send you emails or newsletters about our programs, including the New Neck Protocol and other offerings. Only Chaplin Performance, LLC (or agents working on our behalf) will send these. You may opt-out at any time by clicking “Unsubscribe” in emails or contacting [email protected].

You can also modify cookie settings in your browser to control data collection.

Security of Your Information

We use industry-standard safeguards to protect your PII, including secure servers, encryption, firewalls, and restricted access. However, no data transmission over the Internet can be guaranteed 100% secure, and you acknowledge these risks.

Minors

You must be at least 18 years old (or be the guardian giving permission on behalf of a minor) to use our Site. We do not knowingly collect PII from individuals under 18.

Public Areas and Third Parties

Information you voluntarily disclose in comments or public areas on the Site may be collected by others and result in unsolicited messages. This is outside our control and not covered by this Privacy Policy. See our Terms of Use for details.

Contact Us

For questions about this Privacy Policy, how we use your data, or your rights, contact:

Greg Chaplin: [email protected]
General support: [email protected]